Refund & Escrow Policy

Last Updated: 25 July 2026

To ensure fairness and trust, Hangmate operates on a secure Escrow model powered by Razorpay. Funds are collected upfront but are not released to the Companion until the Hangout is successfully completed.

1. Client Cancellations

  • More than 24 hours before100% refund of the Base Rate. (Platform fees are non-refundable).

  • Between 12 to 24 hours before50% refund of the Base Rate. The remaining 50% is transferred to the Companion to compensate for lost time.

  • Less than 12 hours before or No-ShowNo refund. 100% of the Base Rate is released to the Companion.

2. Companion Cancellations & No-Shows

  • Companion CancelsIf a Companion cancels the Hangout at any time before the scheduled meeting, the Client will receive a 100% full refund (including platform fees).

  • Companion No-ShowIf a Companion fails to show up, the Client will receive a full refund, and the Companion's profile will incur a severe Trust Score penalty, up to permanent suspension.

3. Disputed Hangouts

If a Client claims the Companion did not fulfill the agreed-upon platonic activities, or if a Companion ends the Hangout early due to a Platonic Policy violation by the Client, the funds will remain frozen in Escrow. Hangmate’s Trust & Safety team will arbitrate the dispute within 3-5 business days based on platform messages and GPS data. The decision of the Trust & Safety team is final.

4. Refund Processing Time

Approved refunds are processed immediately on our end but may take 5-7 business days to reflect in your original payment method, depending on your bank.